Whenever a payment is made to FilingKart, that fees, if paid in advance, will retained by FilingKart in a client account. Filingkart will earn the fees by working on a client's assignment. During an assignment, FilingKart earns fee at different rates and on different levels depending upon the completion of various milestones (e.g. providing client portal access, assigning relationship manager, obtaining DIN, Filing of forms, etc.,). Refund cannot be provided for earned fee because resources and man hours spent on delivering the service are non-returnable in nature. Further, we can't refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. Under any circumstance, FilingKart shall be liable to refund only up to the fee paid by the client over and above the payment made to third parties or government.
Refund request can be initiated by sending a request on our contact page. To request a refund, please contact in the concerned chat room to the relevant engagement manager. All refund requests must be made within 60 days of availing services. Refund request over 60 days will not be accepted and only credit will be provided for completion of service / change of service. We will complete processing your refund request within 4 to 5 weeks of receiving all the information required for processing refund like reason for refund, bank details for processing request, etc.
2.Change of Service
If you want to change the service you requested with a different one, you must request this change of service within 60 days of assignment filing with us. The purchase price of the original service, less any earned fee and money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your filing kart account. You can use the balance credit for any other filing kart service.
Filing kart, has a standard pricing policy wherein no additional service fee is requested under any circumstance. However, the standard pricing policy is not applicable for an increase in the total fee paid by the client to Filing kart, due to increase in government fee or fee incurred by the client for completion of legal documentation or re-filing of forms with the government due to rejection or resubmission. Filing kart is not responsible or liable for any other cost incurred by the client related to the completion of the service.
4.Factors outside our Control
We cannot guarantee the results or outcome of your particular assignment. For instance, the government may reject a trademark application for legal reasons beyond the scope of Filing kart, service. In some cases, a government backlog or problems with the government platforms (e.g. MCA website, Income Tax website, FSSAI website) can lead to long delays before your assignment is complete. Similarly, Filing kart does not guarantee the results or outcomes of the services rendered by our Associates on nearest. Expert platform, who are not employed by Filing kart. Problems like these are beyond our control and are not covered by this guarantee or eligible for refund. Hence, delay in processing of your file by the Government cannot be a reason for refund.
Filing kart shall not be considered in breach of its Satisfaction Guarantee policy or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a "Force Majeure Event").
Since we're incurring costs and dedicating time, manpower, technology resources and effort to your service or document preparation, our guarantee only covers satisfaction issues caused by FilingKart - not changes to your situation or your state of mind. In case you require us to hold the processing of a service, we will hold the fee paid on your account until you are ready to commence the service.Before processing any refund, we reserve the right to make best effort to complete the service. In case, you are not satisfied with the service, a cancellation fee of 20% + earned fee + fee paid to government would be applicable. In case of change of service, the cancellation fee would not be applicable.